How can we help you?

Find answers to common questions, get in touch with our support team, or chat with us live.

Frequently Asked Questions

How do I track my order?

You can track your order by logging into your account and visiting the "My Orders" section. You'll receive tracking updates via email and SMS once your order ships.

What is your return policy?

We offer a 30-day return policy for most items. Food items cannot be returned for safety reasons. Please contact our support team to initiate a return.

How long does delivery take?

Standard delivery takes 3-5 business days. Express delivery (1-2 days) is available for an additional fee. Food delivery is typically within 30 minutes.

Do you ship internationally?

Currently, we only ship within the United Kingdom. We're working on expanding our international shipping options.

How can I change or cancel my order?

You can modify or cancel your order within 1 hour of placing it. After that, please contact our support team immediately.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed securely through Stripe.

Contact Us

Call Us

Speak with our customer service team

+44 123 456 789

Email Us

Get a response within 24 hours

[email protected]

Support Hours

Monday - Friday: 9AM - 6PM
Saturday: 10AM - 4PM
Sunday: Closed

Visit Us

123 High Street
London, UK
SW1A 1AA

Live Chat

Hi! Welcome to SHALLION. How can I help you today?